At Alternal, we understand the excitement of receiving your new jewelry, and we are committed to ensuring that your order arrives quickly, safely, and securely. Here’s everything you need to know about our shipping and delivery process:

Processing Time
Once you place your order, our team works quickly to process it. Most orders are processed within 1-2 business days. During peak seasons (e.g., holidays or special promotions), processing times may extend to 3-5 business days. We will notify you via email if there are any delays.

Shipping Methods & Delivery Times
We offer a variety of shipping options to suit your needs:

• Standard Shipping: Delivery typically within 10-20 business days.

• Expedited Shipping: Delivery typically within 7-14 business days.

For orders over $99,$99, shipping costs will be calculated at checkout based on your location and selected shipping method.

International Shipping
We ship worldwide! Delivery times and costs vary by location. Customs duties and taxes may apply for international orders, and these are the responsibility of the customer. Use our Duty Calculator for an estimate or check with your local customs office for more information.

Order Tracking
Once your order is dispatched, you will receive a tracking number via email. Tracking information is usually updated within 24 hours of shipment. You can also track your order through our website by logging into your account.

Packaging
We use eco-friendly, luxurious packaging to ensure your jewelry arrives in perfect condition while minimizing our environmental impact. Each order includes a personalized note for that extra special touch.

Address Accuracy
Please ensure your shipping address is accurate at checkout. If you need to update your address, contact our customer service team at [insert contact details] before your order is dispatched.

Returns & Exchanges
For returns or exchanges, please refer to our Return Policy. Most items can be returned or exchanged within 30 days of delivery. However, please note the following exceptions:

• Non-Refundable Items: Orders for jewelry made with 9K gold or higher, as well as customized products, cannot be canceled or refunded once confirmed. These items are handcrafted to your specifications, and due to their personalized nature and high material value, we cannot accept cancellations or returns after the order has been processed.

If you have any questions about your order or shipping, feel free to contact our customer service team at help@alternal.com or +1 3467544799. We’re here to help!